Refund & Cancellation Policy

Because Reform MD Rx dispenses prescription medications prepared by licensed compounding pharmacies, our refund and return policy reflects the nature of these products and applicable pharmacy regulations.

For professional review. This policy is a draft and must be finalized by legal counsel to align with your pharmacy partners' policies and applicable state pharmacy regulations before publication.

Once your medication has shipped from the pharmacy, we are unable to accept returns, exchanges, or issue refunds for that medication. Prescription and compounded medications cannot be restocked or resold once they leave the pharmacy, in accordance with pharmacy safety regulations. This applies even if you change your mind, experience side effects, or discontinue use.

If you wish to stop future renewals of a subscription supply, you may cancel at any time to prevent future charges and shipments. Cancelling stops future renewals only and does not constitute a refund for medication already supplied.

If you request to cancel an order before the pharmacy has processed and shipped your medication, we will make reasonable efforts to accommodate the cancellation and issue a refund. Because pharmacy processing begins quickly after provider approval, cancellation is not guaranteed once fulfillment has started.

To request a pre-shipment cancellation, contact help@reformmdrx.com as soon as possible.

Certain supply options (such as 12-week subscriptions) renew automatically until cancelled. You may cancel anytime to stop future renewals and charges. Cancellation does not refund medication already shipped or charges already processed for the current cycle.

The recurring billing schedule, renewal timing, and cancellation confirmation process are pending final confirmation before these subscription offers are enabled.

If your medication arrives damaged, is lost in transit, or is incorrect, please contact us within 48 hours of delivery at help@reformmdrx.com with your order details and photos. We will work with the pharmacy and carrier to resolve the issue, which may include a replacement shipment where appropriate.

When you select a treatment, you add it to your cart, accept the Terms & Conditions, complete the required medical intake form, and pay at checkout before the provider evaluation. Payment is collected upfront so your order is ready to move forward as soon as a licensed provider reviews your medical intake.

If you are approved: your prescription is sent to a regulated partner compounding pharmacy for fulfillment and discreet shipment. If you are not approved: the medication portion of your payment will be refunded, while the consultation/evaluation fee is retained to cover the provider's time and clinical assessment.

Fees associated with medical evaluation and provider review are for the provider's time and clinical assessment. Because clinical evaluation is a service performed, consultation and evaluation fees are generally non-refundable once the evaluation has been completed, regardless of whether a prescription is issued. Prescriptions are never guaranteed.

For all refund, cancellation, and billing questions, contact help@reformmdrx.com. We are committed to fair and transparent resolution of any billing concern.