Terms & Conditions

Reform MD Rx facilitates access to telehealth services through independent licensed healthcare providers. These Terms & Conditions govern your use of the website and the services made available through it. By accessing or using the platform, you agree to these terms. If you do not agree, you should not use the services.

Services are available only to individuals who can lawfully enter into a binding agreement and who reside in a state where the treating provider is licensed to practice. Availability of specific treatments may vary by location and is determined by the treating provider based on your medical history and current health information.

By using the platform, you consent to receive care through telehealth, including asynchronous review of your medical intake by a licensed provider. Telehealth is not appropriate for emergencies. If you experience a medical emergency, call 911 or go to the nearest emergency room immediately. Do not rely on the platform for urgent or emergency care.

All medical decisions, including whether to prescribe a treatment, are made by an independent licensed healthcare provider based on their independent clinical judgment. A prescription is never guaranteed. Reform MD Rx does not practice medicine and does not control the clinical decisions of treating providers.

Some treatments offered through the platform are compounded medications prepared by licensed, state-regulated pharmacies. Compounded medications are not FDA-approved. Your provider will determine whether a prescription is clinically appropriate based on your health history and current medications. Always follow your provider's instructions and discuss any questions before starting treatment.

If a prescription is issued, it is sent to a licensed pharmacy for fulfillment. Shipping times may vary based on pharmacy processing, location, and carrier. Reform MD Rx does not guarantee a specific delivery date. Follow the storage and handling instructions provided by the dispensing pharmacy.

Some programs are billed on a recurring monthly basis. Unless you cancel before the renewal date, your subscription will automatically renew each month and your payment method will be charged. By enrolling, you authorize recurring charges until you cancel. Pricing is subject to change with notice as described in these Terms.

You may cancel your subscription at any time through your account or by contacting support. Cancellations take effect at the end of your current billing cycle. You will not receive a refund for the current period unless otherwise required by law, but you will continue to have access to your services through the end of the paid period.

Prescription medications cannot be returned once shipped, due to safety and regulatory requirements. Refund eligibility for medications depends on the policies of the dispensing pharmacy and applicable law. If your provider does not approve treatment, the medication portion of your order may be refunded; the consultation fee is generally retained.

You agree to provide accurate, complete, and current information about your health, medications, and history. You are responsible for following your provider's instructions, for monitoring your response to treatment, and for seeking in-person care when needed. You must promptly inform your provider of any changes in your health or medications.

Your use of the platform is also governed by our Privacy Policy and the Medical Privacy & Patient Rights notice. Medical information is handled by the treating provider and its healthcare organization in accordance with applicable law. Please review those notices for details about how your information is collected, used, and shared.

By using the platform, you consent to receive communications electronically, including emails, text messages, and in-platform messages. You agree that electronic communications satisfy any legal requirement that communications be in writing. You are responsible for keeping your contact information current.

You agree not to misuse the platform, interfere with its security, or attempt to access data you are not authorized to view. You are responsible for safeguarding your account credentials and for all activity under your account. Prohibited conduct includes providing false information, attempting to obtain prescriptions through deception, and reselling medications.

Content on the platform is for general informational purposes only and does not constitute medical advice. Individual results vary, and no outcome is guaranteed. Always consult a licensed provider with questions about your specific health circumstances before starting or changing any treatment.

The platform may link to or rely on third-party services, including pharmacies and clinical providers. Reform MD Rx is not responsible for the practices of independent third parties. All content, branding, and materials on the platform are owned by or licensed to Reform MD Rx and may not be copied or reused without permission.

Reform MD Rx may modify, suspend, or discontinue any part of the platform at any time. We are not liable for interruptions, outages, or limitations in service availability. Features and treatments may be added or removed based on clinical, regulatory, or operational considerations.

These Terms are governed by the laws of the state in which the treating provider is licensed, without regard to conflict-of-law principles. Any dispute arising from your use of the platform shall be resolved in accordance with applicable law and the dispute provisions provided during enrollment, where permitted.

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the platform after changes are posted constitutes your acceptance of the updated Terms.